Terms and Conditions of Sale

Presentation of Gēnio: Gēnio is a platform dedicated to delivering personalized meals based on the genetic profile of users. Our company is registered under

VOILA Servicios de Alimentação bufê e recepções

CNPJ: 14.656.591/0001-

Rua Camerino, 87- Centro- Rio De Janeiro- RJ- CEP 20.080-011
1. Purpose of the GTC: These General Terms and Conditions of Sale govern all contractual relations between Gēnio and its customers for the provision of services and products.

These GTC define the conditions under which Gēnio offers and sells its services, including the creation of personalized dietary programs based on genetic tests.

Access Conditions: Access to the platform is reserved for registered users, who must provide accurate and complete information during their registration.
Registration Validation: Registration is validated after acceptance of these GTC and creation of the user account.

Presentation of Offers: Gēnio offers personalized dietary programs. Offer details are available on the platform for the serviced geographical areas, notably Brazil and Spain.
Order Process: Orders are placed via the platform and confirmed by a summary email sent to the client.

Pricing Policy: Service prices are indicated in local currency and include all applicable taxes.
Payment Methods: Payments are made online by credit card or other secure means.

Laboratory Partner: Genetic tests are stored by our partner, an accredited medical analysis laboratory in each country.
Use of Results: By accepting these GTC, the client authorizes Gēnio to use the DNA test results solely to offer meals adapted to their genetic profile. Any other use of the data requires explicit consent.

Serviced Areas: Gēnio primarily delivers in Brazil and Spain, with planned expansion into other countries.
Delivery Times: Times vary by region and are specified at the time of order.

Period: The client has a 14-day period to exercise their right of withdrawal.
Exceptions: Personalized meals are not eligible for withdrawal after delivery, except in case of defect.

Gēnio's Commitment: We take the protection of your personal data very seriously.
LGPD and GDPR Compliance: We comply with Law No. 13.709/2018 (LGPD) in Brazil and the General Data Protection Regulation (GDPR) in Europe.
Decree No. 8.771/2016: Our procedures align with this decree to ensure online data protection.
Security: Data is protected by encryption technologies and shared only with client consent or legal obligation.
Client Rights: The client may access, rectify, or delete their personal data in accordance with applicable laws.

Content Protection: All content on the Gēnio platform is protected by copyrights and other intellectual property rights.

Modification Conditions: Gēnio reserves the right to modify the GTC at any time. Clients will be informed of any changes via the platform.

Applicable Law: These GTC are governed by the law of the country where the company is registered, with special attention to local legislation in each operating country (Brazil, Spain).
Competent Court: In case of dispute, the competent jurisdiction will be that of the client's place of residence or where the company's headquarters are located.

Contact Information: For any questions or complaints, Gēnio's customer service is available by email at hello@geniolife.com or by phone at +5521 986952664.

Force Majeure: Gēnio cannot be held responsible for delays or delivery failures due to force majeure events.